Furthermore, the article covers the basic details, pros & cons, and pricing plans of each provider. There are a lot of new platforms emerging with chatbot building possibilities, we have narrowed our article to the top 19 companies that have impressed their customers with their services. According to stats, bots now deal with almost 85% of customer-company interactions. Please note that customer service is included only in paid packages.Chatbots are becoming quite prominent amongst digital platforms for their automated task dealing capabilities with increasing demand, the competitors in the market are increasing too, but our main focus is on some of the best chatbot builders out there.Ĭhatbots are widely preferred for they lessen the burden of individual customer dealing, which might not be effective if performed manually. Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. How many of them contacted customer support after clicking on the particular button.
CHATBOT BUILDER STATS UPDATE
What can I find in the detailed statistics?
After this, you’ll be able to see the chatbot statistics in the right panel. Then click on Statistics in the upper menu. If you want to check the detailed statistics of the chatbot, go to the Chatbot settings and click on the selected chatbot. Thanks to that your visitors won’t have to contact customer support and will be able to find all the needed information there.
This allows you to easily improve and modify your chatbot. Thanks to the detailed chatbot statistics you’ll be able to evaluate, how your chatbot is performing, on which chatbot buttons are visitors clicking the most, which subjects interest your customers the most, and if the chatbot answers are understandable a complete or if the customer needed to contact your customer support even after receiving an answer in the chatbot. In other words, the chatbot resolved more conversations and agents had less work. Because in this case, the positive trend means that the number of chats escalated to humans (agents) was lower. Note: For Escalated to Human statistics the trend is reversed – the arrow pointing up is red and the arrow pointing down is green. In the chatbot garage, the statistics are always displayed for the last 30 days. This means that you can check the statistics for the last 7 days, 30 days, or 12 months. In SmartHub you can also try different time filters. If the chat box is hidden using the API, the chatbot is not triggered which means that it’s not counted in the statistics.Ĭan I check the statistics for different time periods?.If you open the chatbot preview in the chatbot builder it is not counted in the statistics.The statistics of deleted chatbots are still visible in the summary.Īre there any situations when the chatbot is NOT counted in the statistics?.Even if the visitor clicks on multiple buttons in the chatbot, it is always counted as 1 reaction. Even if visitors browse through several pages on your website, it is always counted as 1 trigger.The numbers in the boxes are always rounded off.They may, or may not have clicked on one of the chatbot’s buttons. Escalated to human – this box shows the number of visitors that sent a message via chat box as a reaction to the chatbot being displayed in the chat box.Resolved by a chatbot – this box shows the number of visitors that interacted only with the chatbot which means that they have clicked on at least one of the chatbot buttons but did not send any message.Reactions – this box shows the number of visitors that sent you a message via the chat box or clicked at least on one of the buttons as a reaction to the chatbot being displayed in the chat box.Triggered – this box shows the number of visitors to whom the chatbot was displayed.Wondering what exactly do the numbers mean? Let’s go through it together. You can see the chatbot statistics directly in the SmartHub or in the chatbot settings. What can I find in the detailed statistics?.What are the green and red numbers in the boxes?.Can I check the statistics for different time periods?.Are there any situations when the chatbot is NOT counted in the statistics?.